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Returns & Exchanges Policy

We aim to satisfy our customers to the best of our abilities whenever possible. If you are not satisfied with the items that you have received you can return or exchange them so long as the below general policies and procedures are followed.

 

  • POLICIES REGARDING REFUNDS AND EXCHANGES
    1. Returns Authorization Numbers must be requested before any return procedure can commence and be valid. The time frame allowed for a Returns Authorization Number to be requested is 14 days from initial receipt of the merchandise and a further 14 days, from its receipt, to return the item.
    2. All Returns and Exchanges are subject to our final approval after inspection. Items must be returned new and unused, as well as in their original packaging, labeling and having all original tags attached including the tag.
      In the case of shoes, their soles must remain in perfect condition to qualify for a return. In the case of beaded items, the beading must have been received in perfect condition. No returns will be accepted if makeup has been transferred on to the items therefore please make sure that you take the necessary precautions.
      Returns that do not meet these points after inspection will be returned to the customer without a refund.
    3. Refunds are always credited to the original credit cards used when the returned items were initially purchased. Although we will refund the customer’s credit card as soon as their return is received and inspected by us, it is possible to wait up to 10 business days for your bank to actually refund it on your credit card account. This is due to your bank’s administrative process and we are unable to control this process.
    4. We will not charge you shipping the second time around for an exchange so long as all items to be exchanged are sent back at the same time and in the same shipment.
    5. It is important to note that although we will ship your exchanged item for free, you might have to pay import duties and taxes on this item(s) again. Duties and Taxes paid on returned or exchanged items are the responsibility of the customer according to the laws where the customer resides or has asked for their shipment to be delivered. The Fashion Outlet is not accountable for any duties or taxes charged on a refund or exchange.
    6. We make every effort to ensure our products are represented as accurately as possible. However, as monitors vary, we cannot ensure that colors and textures will not be distorted. Such distortions are not the responsibility of The Fashion Outlet and customers are welcome to return the goods if they are not satisfied with the items purchased, so long as they understand that all our policies remain in effect as to the procedures and policies of refunds.
  • RETURNS/REFUND PROCEDURE

    If you would like to make a Return, then our procedure is:

    1. For Returns and Exchanges please email us within 14 days of receipt of purchase at [email protected]  and please include in the email:
      • Your name and the Commercial Invoice Number
      • Which references you wish to return by quoting the Ref 1 of the item(s) concerned available on your commercial invoice.
      • Your confirmation that you still have the FedEx Return Airway Bill that we originally included in your package when you received it.
    2. Within one business day, you will receive via email a Return Commercial Invoice with all the relevant information necessary for you to ship the merchandise back to us. (Please note that you have a further 14 days to ship back the goods from the date that you receive this email.)
    3. Once you receive the above document via email, you will need to print 4 copies of this document and sign them all at the bottom in the space provided.
    4. Repack the items to be returned in the same packaging that you received from us and make sure you include 1 copy of the Return Commercial Invoice inside the box as a precautionary measure. (DO NOT SEAL THE PACKAGE AS OUR SHIPPER WILL NEED TO CHECK ITS CONTENTS)
    5. Call our shipper and schedule a pickup, their local number is provided for you at the bottom of the Return Commercial Invoice next to your signature. Our collection service is free of charge
    6. Once our shipper arrives for pick up, please hand him the package, the Return Airway Bill and 3 copies of the Return Commercial Invoice with your signature on them.
    7. Upon delivery of your return to our warehouse, we will inspect the returned merchandise to make sure that it has been returned in the same condition and with all the necessary labels before a final approval of the return can be made.
    8. Having inspected the return and approved it, we will email you a confirmation of the return with proof of your refund.
  • EXCHANGE PROCEDURE

    Our procedure for exchanging any item is the same whether it is for:

    1. the SAME Reference but in a different SIZE or COLOR, or...
    2. A DIFFERENT Reference

    If you would like to make an Exchange, then our procedure is:

    1. Email us,within 14 days of receipt of purchase, at [email protected] specifying:
      1. Your name and Commercial Invoice Number
      2. The reference of the item that you would like to exchange and the size, color or new reference that you would like to purchase instead.
      3. Please confirm that you still have the FED-EX Return Airway Bill that we originally included in your package when you received it.
    2. We will check to make sure if your requested item is still available and reserve the item which you would like to have from your exchange. We will then forward you an email explaining any difference to be paid or refunded based on the exchange and attach the necessary Return Commercial Invoice for you to ship back the item that you would like to return for the exchange.
      (Please note that you have 14 days to ship back the goods from the date that you receive this email.)
    3. When you receive the above document via email, you will need to print 4 copies of this document and sign them all at the bottom in the space provided.
    4. Repack the items to be returned in the same packaging that you received from us and make sure you include 1 copy of the Return Commercial Invoice inside the box as a precautionary measure.
      (DO NOT SEAL THE PACKAGE AS OUR SHIPPER WILL NEED TO CHECK ITS CONTENTS)
    5. Call our shipper and schedule a pickup, their local number is provided for you at the bottom of the Return Commercial Invoice next to your signature.Our collection service is free of charge
    6. Once our shipper arrives for pick up, please hand him the package, the Return Airway Bill and 3 copies of the Return Commercial Invoice with your signature on them.
    7. Upon delivery of your return to our warehouse, we will inspect the returned merchandise to make sure that it has been returned in the same condition and with all the necessary labels before a final approval of the exchange can be made.
    8. Once the final approval has been given based on the state of the merchandise received back from you, the difference mentioned to you before will be either charged or refunded to the same credit card used when you purchased initially.
    9. Finally, we will ship you the item that has been put aside for you based on your exchange instructions.